At Eco Aura Organics, we are committed to providing quality products. If you are not satisfied with your purchase, please review our return and refund policy below.
Returns
Eligibility
Once the order is confirmed, Eco Aura Organics has a no return policy on purchased from the Website. Returns are only accepted only for products purchased directly through ecoauraorganics.com. We will only refund or replace products if they are found to be faulty or damaged and purchased from our website. To be eligible for a return/refund, the buyer must:
Contact us within 1 day of receiving the product.
Ensure products are unused and in their original packaging when returning.
Return Process
Initiation: Contact our customer service within 1 day of receiving the product.
Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refunds
Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Method: Approved refunds will be processed to the original method of payment within 15 business days.
Shipping policy
Order Processing
We strive to fulfill orders as soon as you place them. In most cases, your order will be expected to be delivered within 7 business days. Our business days are Monday-Friday.
Shipping Time
For most serviceable pin codes, we try to deliver within 10 days.
Order Cancellations
Orders can be canceled before they are processed successfully on the payment gateway.
A Buyer is Not Eligible for a Refund If:
The buyer provides an incorrect delivery address.
The buyer refuses to accept the delivered package for any reason, including non-availability at the time and place of delivery.
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